Office Assistant​/Customer Service

The Office Assistant / Customer Service Representative will manage daily customer communication, scheduling, payments, and front desk operations while helping maintain a smooth workflow throughout the shop. This position also supports the detailing team when needed by assisting with light cleaning, vehicle prep, and ensuring promised deadlines are met for each customer.

This team member will be responsible for opening and closing duties, maintaining organization throughout the day, and ensuring the shop is fully prepared for daily operations. The Office Assistant will serve as the primary point of contact with the Operations Manager, providing daily updates regarding scheduling, workflow, customer needs, and vehicle completion timelines.

In addition, this position will be responsible for managing shop inventory, including detailing chemicals, towels, tools, and office supplies. The role includes monitoring stock levels, notifying management when supplies are low, and helping ensure the team has all necessary materials to operate efficiently and meet customer deadlines.

This role plays a key part in delivering an exceptional customer experience by keeping operations organized, maintaining clear communication with customers and staff, supporting the detailing team, and ensuring every vehicle is completed on time and to Makai's premium standards.

2

Strong communication and customer service skills

Basic computer and POS system proficiency

Scheduling and organization skills

Ability to multitask in a fast-paced setting

Problem-solving and conflict resolution

Basic sales and upselling ability

Answer incoming calls, emails, and social media inquiries in a timely and professional manner

Schedule vehicle detailing appointments and manage the booking calendar

Confirm appointments and send reminders to customers

Maintain accurate customer records and service histories

Process invoices, payments, and issue receipts

Prepare daily sales reports and reconcile transactions

Order and track office and detailing supplies

Greet customers upon arrival and provide service overviews

Explain detailing packages, pricing structures, and service timelines

Handle customer questions, concerns, and complaints with professionalism

Follow up with customers post-service to ensure satisfaction

Upsell additional detailing services or maintenance packages when appropriate

Maintain a clean, welcoming front-desk and waiting area

• Daytime Monday-Friday (+ occasional Saturdays)

High school diploma or equivalent

1+ year customer service or admin experience preferred

Reliable and punctual

Basic math and payment handling skills

Flexible availability (including weekends if needed)

Full Time

2 years

$11-$14/hr

Executive