Loan Operations Assistant

Loan Operations Assistant Altus, Oklahoma | Full-time Cattlemens Bank is looking for a Loan Operations Assistant to support our loan officers and lending department in Altus. You'll be the go-to person who keeps borrowers informed, loan files complete and closings on schedule, from the first application through post-closing.

What you'll do Essential duties & responsibilities will include, but are not limited to, the following:

Client service:
Greet applicants, answer phone and email inquiries, explain basic loan products, schedule appointments, and keep borrowers updated on their application status.

Application processing:
Help customers complete applications, collect documents (pay stubs, tax returns, bank statements, CIP docs, property information), and enter data into our loan pipeline. Assist the credit analyst or officer with credit reports, appraisals, title searches, flood certifications and verifications where needed. Keep the pipeline updated in real time and track deadlines relative to committee approval expiration dates

Documentation and closing:
Assist the credit analyst to prepare loan closing documents and supporting documents such as financial statements and cash flows to ensure the loan closing package is complete; coordinate closings with borrowers, attorneys, title companies and real estate agents; confirm all signatures and documents are obtained; and work with loan processors on disbursements, coordinate lien recording with the loan administration department to ensure all lien perfections are complete.

Proactively assist officer with exceptions to ensure all existing exceptions are addressed before or during closing.

Records and administration:
Help officers clear exception reports, pull files for audits and examinations, track pipelines, monitor collateral insurance renewals, UCC/EFS continuations and upcoming loan maturities, and prepare correspondence, reports and pipeline summaries.

Payments and accounts:
Process loan payments, payoffs and simple account maintenance requests, and monitor past-due loans and overdrafts, sending reminders to officers.

Post-closing:
Review closed files for completeness within the imaging platform and handle routine borrower requests such as payment questions and escrow questions.

May be assigned other job-related duties as needed.

Who you areCalm and adaptable, able to juggle multiple requests at once Friendly and professional, with strong communication skills and a service mindset

Proactive, trustworthy and someone who takes ownership of their work Detail-oriented, with a strong eye for accuracyA collaborative team player who readily supports loan officers and coworkers across the departments.

Qualifications High school diploma or equivalent; associate's degree or higher focused business or finance preferred.
2+ year of banking, customer service or administrative experience

Lending or loan processing experience is preferred, but we will train the right person

Comfortable with computers, Microsoft Office and learning new software

Able to handle confidential information, pass a background check and complete required compliance training, such as BSA/AMLCattlemens Bank is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a protected veteran, disability, or any other federal, state, or local protected class.