Insurance Client Service Specialist

1800 S Washington, Suite 400, Amarillo, TX 79102

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are:
Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries.

We are seeking a detail-focused individual with prior experience handling transactional documents to join our Risk Consulting team as a Customer Service Specialist
. This entry-level role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. This is a key role within our team that requires high attention to detail, accuracy, sense of urgency, and reliable communication skills. This role provides top-notch client support as well as day-to-day support of the team.

LOCATION: Amarillo, TX, in office 5 days a week

• Strong administrative skills and high attention to detail/accuracy.
• Candidates with strong, professional communication skills - both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
• Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources).
• Curiosity and eagerness to learn. Knowledge of workers’ compensation’s billing and reimbursement is helpful to have but not required. The team can teach the important aspects of the industry, but ideal candidates will love learning, be a self-starter and enjoy variety in their work.
• Positive and outgoing disposition, eager to work as a team but also functions well working independently.

A detailed list of job duties includes (but is not limited to):

• Receive, set up and track injury reports in internal Claim System.
• Review medical bills for accuracy and process them efficiently for bill review or negotiation.
• Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
• Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
• Receive and process physical mail into internal system.
• Submit and receive data related to injured worker Medicare eligibility.
• Participate in occasional telephonic claim review calls with team members and clients.

• Minimum of 2 years of professional experience working in a fast-paced, administrative role.
• Experience working with Worker’s’ Compensation claims or billing is highly preferred but not required.
• Excellent organizational, interpersonal and communication skills.
• Good problem-solving skills and critical thinking skills.
• Ability to work in a fast-paced environment and deliver results to meet timelines.
• Ability to be discreet and maintain the security of customer information.
• Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint.

The base pay offered will be determined based on your…