Receptionist, Administrative​/Clerical

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Career Resources AMA Regular Full Time Amarillo, TX, US

Job Description

Job Title: Career Resources Receptionist

Status:Full Time/Non-Exempt; or Non-Exempt/Part-time (evenings)

Approved
:
Robin Raney, 10/26/2026

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers.

Summary:

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

The Career Resources Receptionist serves as the first point of contact for participants, visitors and community partners and is responsible for creating a welcoming, professional, and responsive experience. The position manages front desk operations, telephone communication, participant routing, computer bank support, basic data entry, and administrative support while helping ensure participants are connected promptly to appropriate CRC services.

Employees are expected to maintain timely and professional communication, complete assigned responsibilities within established timelines, follow applicable policies and procedures, respond appropriately to supervisory direction and coaching, and communicate promptly when barriers may prevent completion of assigned work.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Answer all incoming telephone calls, direct callers, take messages, and route correspondence appropriately. Regularly monitor and respond to assigned email and workplace communications within established expectations.
• Maintain consistent front desk coverage and notify the appropriate team member before leaving the reception area.
• Enter new participant questionnaires into the database prior to submitting to the Case Manager.
• Assist all customers/clients and directs them in the appropriate manner.
• Establish professional relationships with customers and employees.
• Assign and monitor computer bank and headphone sets as necessary.
• Sort and distribute interoffice correspondence and other mail when requested.
• Keep copy room stocked with regularly used forms and documents.
• Responsible for keeping copier filled with paper.
• Audit participant files on a regular basis.
• Ability to travel inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle.
• Maintain reliable and punctual attendance and follow established procedures for reporting absences, tardiness or schedule changes.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”.
• Complete all required GII training within six months of hire date.
• Complete 12 hours of professional development each year.
• Complete assigned training, administrative tasks and follow up responsibilities by established deadlines and communicate promptly when assistance or clarification is needed.
• Other duties as assigned.

Where these programs are available:

• Schedule and assign community service workers as needed.
• Complete all paperwork for community service and enter data.
• Process all paperwork related to community service including time sheets; enters into the data base and filing as needed.
• Maintain logs of donation receipts and filing.

Supervisory Responsibilities:None

Education and/or

Experience:

• HS…