Business Support Specialist II

# Business Support Specialist II Amarillo, TX 79101

End Date   10/16/2026## Overview Position Type Full Time## Description
** Scope of the Role
** The Business Support Specialist II provides advanced operational, administrative, office, and property support for Golden Spread Electric Cooperative, Inc. (Golden Spread) and GSEC Properties, LLC. The position independently coordinates complex day-to-day services, resolves routine operational issues, supports vendor and contract administration, and serves as a primary resource for office and property-related requests.

This position plays a critical role in the Member experience by ensuring the organization operates efficiently, professionally, and reliably. BSS enables our subject matter experts, leaders, and Member-facing employees to focus their time and expertise on serving Member Cooperatives rather than administrative tasks. This role often serves as the Member’s first impression of Golden Spread, protecting organizational resources and strengthening relationships with our Member representatives.

Business Support Services serve our Members by creating an operational foundation that allows Golden Spread employees, leaders, and Member-facing teams to focus on delivering exceptional service, while ensuring every Member interaction with Golden Spread is professional, efficient, and welcoming.

This is an individual contributor role with delegated authority to make routine decisions within established policies, budgets, contracts, and service standards. The position works closely with the Manager of Business Support Services, property management providers, contractors, vendors, employees, and visitors. In addition, this role serves as the primary backup to the Manager of Business Support Services and maintains continuity of department operations during the Manager's absence.

Matters involving significant financial commitments, legal terms, safety risk, business interruption, lease strategy, or exceptions to policy are escalated to the Manager. The position is expected to anticipate needs, improve processes, maintain accurate records, coordinate multiple priorities, and provide reliable continuity of service. The role may lead assigned work streams, coordinate the work of vendors or peers, provide cross-training, and act as the department's first point of escalation when the Manager is unavailable, but does not have formal supervisory authority.
** Essential Job Functions
*** Coordinate daily office operations and common-area readiness, including the front entry, visitor management process, conference rooms, workrooms, kitchens, office equipment, pool vehicles, mail, supplies, and other shared business services.
* Provide a welcoming and professional experience for employees, Members, tenants, vendors, contractors, and visitors; assist with visitor sign-in, incoming calls, meetings, training, catering, and special arrangements.
* Monitor and prioritize requests submitted through the supportp account; independently resolve routine requests, assign or coordinate follow-up, communicate status, identify recurring issues, and escalate higher-risk matters.
* Coordinate office supply procurement, inventory, delivery, location-based tracking, coding, and expense documentation; recommend adjustments to service levels or purchasing practices.
* Serve as the operational point of contact for assigned office vendors and service providers. Coordinate schedules, access, work orders, service delivery, and issue resolution; document performance concerns and elevate contractual or recurring deficiencies.
* Troubleshoot office equipment and facility service issues, engage the appropriate vendor or property management contact, track resolution, and keep affected…