Operations​/Office Manager

Iviry, LLC is a well-established, rapidly growing, veteran-owned IT services company providing Managed Services and Managed Security Services (MSP/MSSP) including a Security Operations Center (SOC). Our cyber-compliance focus is on National Institute of Standards and Technology and Cybersecurity Maturity Model Certification (NIST/CMMC) Gap Analysis, Remediation, Compliance, Cyber Hygiene and Sustainment primarily for Defense Industrial Base (DIB) contractors but also including commercial companies as well as local, municipal and state agencies.

Iviry supports multiple customer environments in an established compliance program covering the entire United States and a healthy, growing pipeline extending into Indo-PACOM (Philippines, Australia, Japan, Guam, Hawaii).

Iviry is seeking an experienced, self-directed Operations / Office Manager to own the recurring administrative and back-office processes that support our Managed Services, Managed Security Services (MSP/MSSP), Compliance, and Professional Services operations. This hands-on position is accountable for accurate, timely execution of customer billing administration, procurement coordination, vendor and licensing management, and essential business administration.

The successful candidate will independently manage assigned recurring business processes, reconcile information across multiple systems, investigate exceptions, and improve procedures in a small, evolving technology-services business. Reporting to the General Manager, the role is expected to take ownership of day-to-day execution within delegated authority, coordinate with functional leaders and shared services, and elevate matters requiring management decisions or approvals.

Remote;
Limited travel may be required.

A salary range of $75,000 - $95,000 is available for this position. Actual compensation will be determined based on factors including experience, education, certifications, technical qualifications, security clearance, and internal equity. In addition to base salary, this position is eligible for a comprehensive benefits package.

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Life and Disability Insurance

• Own the monthly customer invoicing workflow: collect and validate labor, licensing, recurring-service, and project billing inputs; reconcile quantities and rates; prepare invoice support; coordinate issuance; and track corrections and exceptions through resolution.
• Coordinate time-entry completion and validate supporting records required for customer invoicing, project tracking, and management reporting.
• Administer procurement workflows, including vendor quotes, purchase requests and orders, customer-billing prerequisites, order tracking, receiving documentation, and coordination with finance and technical delivery personnel.
• Manage day-to-day vendor and distributor administration, including licensing quantities, subscription renewals, price changes, vendor invoices, account records, and billing reconciliation across platforms such as Pax8 and Ingram Micro.
• Coordinate accounts payable and receivable administration with designated finance/accounting resources; track vendor obligations, customer billing exceptions, and follow-up items without assuming CFO-level financial authority.
• Maintain accurate customer, contract, pricing, vendor, licensing, and administrative data in Halo PSA, Quick Books Online, Hub Spot, HR/payroll systems, and vendor portals.
• Lead the business-process implementation, operational governance, and continuous improvement of Halo PSA, coordinating requirements across Service Delivery, Finance, Sales, and other functional areas.…