Visitor Experience Specialist

Discovery Center Collective:
Don Harrington Discovery Center & Wildcat Bluff Discovery Center

Job Title:

Visitor Experience Specialist (Part-time, Non-exempt)

Reports to:

Director of Operations

Discovery Center Collective (DCC) includes two interactive, recreational learning spaces in Amarillo, TX:
Don Harrington Discovery Center and Wildcat Bluff Discovery Center. The Discovery Center Collective sparks curiosity, inspires lifelong learning through play and empowers individuals to engage confidently with the world. The Visitor Experience Specialist serves as the first point of contact for guests, ensuring they have a welcoming, engaging, and memorable experience. This role involves providing exceptional customer service, assisting with admissions, ticketing, memberships, concessions, and gift shop sales, guiding exhibit interactions, operating space theater programs, and supporting special events, such as demonstrations, camps, birthdays, facility rentals, and more.

Visitor Experience Specialists are essential to advancing the organization’s mission. This position will primarily work at Don Harrington Discovery Center, but may occasionally require work at both locations.

• Provide a warm, friendly welcome to all guests, ensuring a high level of customer service throughout their experience. Respond to questions, provide directions, and resolve any guest concerns professionally and efficiently.
• Ensure the highest quality exhibit experience for every guest, enhancing their understanding and engagement.
• Manage front desk operations, including processing admissions, memberships, and sales, while ensuring accurate transaction and guest data records. Generate daily cash and attendance reports and offer helpful information to guests. Additionally, contribute to sales by supporting retail and concession transactions, managing cash and credit card payments, restocking merchandise, and ensuring a well‑organized and welcoming environment.
• Actively engage with guests through exhibit and floor interactions, providing information, facilitating hands‑on activities, ensuring safe and enjoyable experiences, and fostering educational moments of discovery.
• Participate in fundraising campaigns to drive revenue, including direct solicitations of visitors when needed.
• Work in close coordination with other departments to assist with programs, address issues, and enhance the visitor experience. This includes answering phone calls, providing information, and directing calls to the correct departments.
• Assist and support educational programs, special events, demonstrations, camps, birthday parties, and facility rentals by supporting setup, cleanup, and guest coordination. Manage activity stations, troubleshoot issues, and ensure a positive and enjoyable experience for all participants.
• Operate and assist with the Space Theater, delivering enriching astronomical experiences, making announcements, managing seating, answering questions, and ensuring shows run smoothly to provide seamless visitor experiences.
• Make announcements of activities, events, and closing reminders to guests using the audio system, ensuring clear communication and a positive visitor experience.
• Maintain a clean, safe, and functional environment at the entrance, front desk, café, and gift shop by restocking and organizing items as needed while setting up and overseeing public areas to ensure cleanliness and functionality throughout the shift.
• Restock and tidy café and gift shop as needed, maintaining a clean and functional environment.
• Regularly reset exhibit spaces to ensure guests experience each area as intended, tidying as needed and reporting any issues to the relevant departments.
• Support the Manager on Duty (MOD) and Animal Team as needed in caring for live animals, promoting understanding and respect for wildlife.
• Participate in staff training sessions and organizational meetings as scheduled.
• Perform any other duties as assigned to support the organization’s goals and mission.

Must have daytime, weekday, and weekend availability. Will typically work a consistent daytime schedule with occasional…