Customer Service Representative - H

Overview

The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.

• Client Communication & Service:
  Greet clients and patients warmly in person and by phone;
  Schedule appointments, procedures, and follow-up visits;
  Answer questions regarding services, policies, and basic pet care (non-medical);
  Handle client concerns with empathy, professionalism, and efficiency;
  Communicate clearly with veterinarians and technicians regarding client needs
• Administrative & Front
  
  Desk Duties:
  
  Maintain accurate client and patient records in the practice management system;
  Process payments, invoices, estimates, and financial transactions;
  Manage incoming calls, emails, and messages;
  Handle check-ins, check-outs, and appointment flow;
  Maintain cleanliness and organization of the reception area
• Hospital Support:
  Assist with patient intake and discharge instructions;
  Coordinate prescription refills and medical records requests;
  Support hospital workflow during busy periods;
  Adhere to hospital policies, safety protocols, and confidentiality standards

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and typing skills
• Professional demeanor with a compassionate attitude toward pets and people

• Previous experience in a veterinary or medical office
• Familiarity with veterinary practice management software
• Experience handling emotional or difficult client situations

• Excellent interpersonal and communication skills
• Strong organizational and time-management abilities
• Team-oriented mindset
• Attention to detail and accuracy
• Ability to remain calm and professional under pressure

• Fast-paced clinical setting
• Ability to stand for extended periods
• Occasional lifting of pets or supplies (with assistance as needed)
• Exposure to animals, noise, and medical equipment

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee pet care discounts
• Opportunities for growth and development

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.