Customer Service Representative - H

Customer Service Representative - H page is loaded## Customer Service Representative - Hlocations:
Amarillo, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
JR107317###

Job Summary The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.###

Key Responsibilities
** Client Communication & Service
*** Greet clients and patients warmly in person and by phone
* Schedule appointments, procedures, and follow-up visits
* Answer questions regarding services, policies, and basic pet care (non-medical)
* Handle client concerns with empathy, professionalism, and efficiency
* Communicate clearly with veterinarians and technicians regarding client needs
** Administrative & Front Desk Duties
*** Maintain accurate client and patient records in the practice management system
* Process payments, invoices, estimates, and financial transactions
* Manage incoming calls, emails, and messages
* Handle check-ins, check-outs, and appointment flow
* Maintain cleanliness and organization of the reception area
** Hospital Support
*** Assist with patient intake and discharge instructions
* Coordinate prescription refills and medical records requests
* Support hospital workflow during busy periods
* Adhere to hospital policies, safety protocols, and confidentiality standards### Qualifications
** Required
* ** High school diploma or equivalent
* Strong customer service and communication skills
* Ability to multitask in a fast-paced environment
* Basic computer proficiency and typing skills
* Professional demeanor with a compassionate attitude toward pets and people
** Preferred
* ** Previous experience in a veterinary or medical office
* Familiarity with veterinary practice management software
* Experience handling emotional or difficult client situations### Skills & Competencies
* Excellent interpersonal and communication skills
* Strong organizational and time-management abilities
* Team-oriented mindset
* Attention to detail and accuracy
* Ability to remain calm and professional under pressure### Work Environment &

Physical Requirements
* Fast-paced clinical setting
* Ability to stand for extended periods
* Occasional lifting of pets or supplies (with assistance as needed)
* Exposure to animals, noise, and medical equipment### Benefits
* Health, dental, and vision insurance
* Paid time off and holidays
* Employee pet care discounts
* Opportunities for growth and development

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
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