Technical Support Associate

Join to apply for the Technical Support Associate I role at Valero
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Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

• Answers, resolves/redirects and documents all external and internal customer communications.
• Troubleshoots, documents, escalates, and resolves first level mobile app customer support, store systems and equipment issues. Provides first call resolution for these issues whenever possible.
• Troubleshoots, documents, escalates, and resolves first call / first level carrier loading issues for Valero Allocations Support.
• Updates and maintains merchant master records using proprietary computer systems and merchant network profiles using Fiserv systems.
• Maintains database using the call center problem management software.
• Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
• Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution.
• Provides assistance to Valero stores in balancing merchant settlement reports on a regular basis.
• Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system.
• Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support.

• Able and willing to work on-site, in-person at the Valero Amarillo location, required.
• High School diploma or GED required.

• 1 year customer service or call center experience preferred.
• Experience operating Point of Sale (POS) equipment preferred.

This position is hourly nonexempt status, which means you are eligible for overtime pay.

Position level and salary will be commensurate with qualifications and experience.

Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based online assessment. Communications regarding the assessment will be delivered via email. Be sure to check your spam and junk mailboxes for these communications as they are system generated.

Note:

Valero’s pre-employment process includes successful completion of a background check and hair analysis drug screen.

Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

Entry level

Full-time

Information Technology

Chemical Manufacturing and Oil and Gas