Retail Supervisor

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

We’re seeking a Retail Supervisor to lead daily branch operations and ensure an exceptional customer experience. This role supervises teller and front-line staff, oversees daily transactions, and supports consumer lending activities. The ideal candidate is a strong communicator, team motivator, and customer-focused professional who can balance operational accuracy with leadership responsibilities.

• Supervise tellers and Universal Bankers, providing coaching, feedback, and performance evaluations.
• Open new retail and business accounts (checking, savings, CDs, IRAs).
• Support consumer lending by assisting customers with personal loans, credit products, and payments.
• Oversee daily transactions including deposits, withdrawals, loan payments, and account maintenance.
• Maintain compliance with operational procedures, internal controls, and audit requirements.
• Handle escalated customer issues promptly and professionally.
• Manage scheduling, training, and coverage to ensure efficient branch operations.
• Perform vault balancing, ATM reconciliation, wire transfers, stop payments, and other operational duties.
• Promote Herring Bank products and services, referring customers to appropriate specialists.
• Foster a positive, team-oriented branch environment focused on service and compliance.

• High school diploma or GED required; associate degree in business or accounting preferred.
• 2+ years of teller experience; prior supervisory or lead teller experience preferred.
• Strong knowledge of consumer banking and lending products.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and ensure accuracy under pressure.
• Proficiency with Microsoft Office and core banking systems.

• Competitive pay and full benefits package.
• Opportunities for career growth in a supportive, expanding organization.
• Strong team culture focused on collaboration, integrity, and professional development.