Universal Banker

Job Summary:

Responsible for introducing customer to new products and services, developing relationships, and maximizing sales opportunities. As well as, processing deposits, withdrawals, and other financial interactions. The Universal Bankers will split their time between Teller and Personal Banker functions while providing excellent customer service to all customers.

Education/

Experience:

A minimum of the following education/experience is required:

High School Diploma/GED or equivalent and 3 years' experience in banking

Associate Degree and 1 years experience in banking

Job Specific Responsibilities:

Recognizes and discovers financial needs of customers and works to find the best solutions for each.

Develops and maintains positive long term relationships with customers.

Listens to and resolves customer complaints.

Prepares new IRA’s, transfers, rollovers, conversions, death claims, contributions, and distributions of IRA’s.Processes deposits, withdrawals, and cash flow at a teller window.

Opens checking, savings, money market and certificates of deposit accounts.

Orders check and ATM/Debit cards and provides starter checks for new accounts.

Displays knowledge and proficiency in explaining, selling, and administering products.

Analyzes customer information to identify opportunities for growth and expansion of services.

Identifies cross-selling and referral opportunities through in-person efforts, cold calls, referrals, and marketing.

Understands required documents to open consumer and business accounts.

Maintains knowledge of consumer and business ownership types.

Assists customers with card disputes, fraudulent activity, and stop payment processes.

Originates, processes, and closes consumer loans.

Accepts deposits, verifies cash, cashes checks, and payments for loans.

Balances and services ATM as needed.

Completes Currency Transaction Reports.

Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements (knowledge of the CIP and Beneficial Ownership process).Maintains current knowledge and consistent compliance with other banking Regulations and bank policies and procedures related to the position.

Markets the Bank in order to gain new customers and maintain existing ones.

Other duties as assigned.

Required Technical Knowledge:

General computer skills

Microsoft Office, specifically Word and Excel Expectations of an Employee:

Treat all customers and fellow employees with respect

Exceed customer expectations

Meet customer needs

Conduct interactions with honest, ethical, and strong moral principles

Perform at the highest level

Take responsibility for actions

Do what is expected

Lead by example

Work as a team Efficiently share information in a collaborating and proactive manner

Pay attention to detail

Solve problems

Make sound decisions

Manage time effectively

Prioritize effectively

Perform multiple tasks simultaneously

Show up for work and be on time Comply with all laws and regulations

Complete all required training

Supervisory Responsibilities:

None Amount of Travel:
None

Physical Requirements:

May need to sit/stand for long periods of time Sustained visual concentration while working at the computer

Typing on a keyboard for long periods of time Handle high stress environment

Benefits Include:

Medical, Rx, Dental, and Vision insuranceHSA, FSA, and Limited FSAEmployer paid and voluntary Life Insurance/AD&DShort-Term Disability Long-Term Disability Accident/Hospital Indemnity/Critical Illness voluntary plans

Identify Theft Protection
401k with employer match

Vacation, Sick Leave, and Holiday pay Tuition Reimbursement Gym membership discounts

Annual payrate increases

Incentive based bonuses

It is the policy of First Bank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Bank Southwest will provide reasonable accommodations for qualified individuals with disabilities. First Bank Southwest is an affirmative action employer.