Call Center Specialist​/NWPG Primary Care Clinic​/

Responsibilities

Northwest Physicians Group formed in 2013 with a focus towards population health management. The group has grown to a network of over 40 providers serving patients at numerous primary, specialty, and urgent care locations in and around Amarillo, Texas. Northwest Physicians Group is affiliated with Northwest Texas Healthcare System, a 495-bed system acute care hospital that serves approximately 650,000 residents of the Texas Panhandle and surrounding region.

The system provides acute care services including cardiac, pediatric, women’s, emergency, surgical and behavioral healthcare.

Position Summary:

Call Center Specialist

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition, and has the ability to relate positively with all levels of professionals.

Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions, and escalate calls to triage or supervising personnel as appropriate.

Other duties as assigned.

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia.

Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Northwest Physicians Group employee you will be part of a first class organization offering:

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):

• High School Diploma or GED required
• Minimal of one year of medical office experience preferred
• Job requires being reliable, responsible, dependable, and fulfilling obligations
• Job requires being careful about detail and thorough in completing work tasks
• Exceptional telephone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic patient management systems
• Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
• Knowledge of electronic equipment, computer hardware and software, including…