Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in‑person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions
• Assists with sales and marketing efforts as directed by the General Manager and Director of Sales
• Offers and properly handles requests for wake‑up calls
• Records pertinent guest information in the pass‑on log
• May assist in replenishing breakfast items as needed and keeping the breakfast area clean
• Ensures the common area/lobby is clean
• Performs laundry functions as directed
• Other duties as assigned

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well‑versed in taking telephone calls and handling stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school or equivalent (Preferred)
• Hotel
  
  Experience:
  
  1 year (Preferred)
• Front Desk: 1 year (Preferred)

• Requires the ability to read, write, and speak the English language
• Ability to identify and resolve problems in a timely manner; develop alternative solutions and use reason even when dealing with emotional topics
• Ability to manage difficult or emotional customer situations, including the ability to respond promptly to customer needs and requests for service and assistance
• Ability to maintain a high level of professionalism; treat others with respect and consideration regardless of their status or position
• Knowledge of and ability to appropriately interpret and follow policies and procedures
• Knowledge of and ability to adhere to safety and security procedures; report potentially unsafe conditions; use equipment and materials properly
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Skill in the use of personal computers and related software applications
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs

Compensation: $12 - $14 hourly