Datacenter Technician

Location:

Amarillo, TX - Onsite Position

In this position, you will provide hands-on technical support for the repair, build-out, upgrade, decommissioning, and relocation of server, storage, and networking equipment across our Data Centers. Your responsibilities will span troubleshooting and resolving hardware faults, deploying new rack and machine capacity, executing component-level upgrades, decommissioning end-of-life equipment, and relocating racks and machines - all performed against clearly defined processes and quality standards.

Additionally, you will work closely and collaboratively with a larger coordinated team.

$26/hr to 28/hr;
The rate may be negotiable based on experience, education, geographic location, and other factors. Relocation assistance may be provided for qualified candidates.

• Diagnose and resolve server, storage, and networking hardware faults by rebooting, reseating, or swapping faulty parts with known-good components.
• Physically inspect and troubleshoot devices reported as unreachable, identifying and reporting any damaged components found.
• Swap faulty rack-level infrastructure components, including batteries and rectifiers, with healthy replacements.
• Repair or replace faulty network devices, line cards, links, and optics.
• Support new rack and machine builds by resolving machine, switch, and link issues needed to pass quality assurance (QA) and complete rack testing.
• Perform memory, storage media, and component upgrades or downgrades (e.g., CPU, GPU, NIC, accelerators) on machines per defined processes.
• Execute rack-level upgrade actions, including battery replacement and cabling work.
• Decommission end-of-life racks and machines, including removing network cabling, disconnecting machines, removing rack management unit (RMU) and top-of-rack (TOR) switch media, and depopulating disks and other media.
• Prepare and execute rack and machine relocations within a cluster, building, or campus, including cabling and depopulating/repopulating trays with media.
• Complete operational support requests submitted via tickets, including workplace organization initiatives (e.g., 5S) and other continuous improvement activities.
• Operate barcode scanners and associated software tools to track and log task completion.
• Transfer tools, parts, equipment, and supplies to and from workstations and other areas.
• Maintain cleanliness and organization of the working environment.
• Follow detailed instructions and perform other tasks as directed.

• High school diploma.
• In lieu of education, 2 years of relevant experience.
• 3 years of general work experience in some skilled (non-technical) field.
• Speak and write English fluently and idiomatically.
• Proficient in typical computer applications, including email, chat, and ticket/workflow tracking tools.

• Must be able to exert muscle force to lift at least 50 lbs (23 kg).
• Must be able to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling, and lifting.

• Manual dexterity:
  Must be able to perform component-level repairs on servers, storage, and networking equipment.
• Comprehension:
  Must be able to understand and execute frequent oral and written instructions, follow defined technical workflows, and understand general computer knowledge.
• Attitude:
  Must possess a positive outlook and collaborate effectively in a team-oriented environment.
• Environment:
  Must be comfortable working in a physically demanding, fast-paced data center environment.
• Knowledge of computer hardware components (servers, storage, and networking equipment) is preferred.

Equal Opportunity Employer/Veterans/Disabled

Benefit…