Infrastructure Engineer ; Airport

Position: INFRASTRUCTURE ENGINEER I (AIRPORT)
*
* JOB TITLE:

** IT Infrastructure Engineer I (Airport)
** JOB CLASS NUMBER:
** TEC
132
* * PAY GRADE:
** G15
* * FLSA STATUS:
** Exempt
* * BUSINESS UNIT NAME:
** IT Infrastructure
*
* REPORTS TO:

** Assistant Director of IT - Infrastructure
** SUPERVISORY WORK:
** None
* * STARTING PAY:** $70,000 per year  
*
* Note:

This position is not a remote work role, and 100% on-site attendance is required by the City of Amarillo.*
* ** SUMMARY
* * This position helps architect, build, monitor, and manage all airport IT infrastructure. The successful candidate will demonstrate technical competency in delivering and supporting mission-critical infrastructure while ensuring high levels of availability, performance, and security. Qualified candidates will have a background in IT, systems engineering, and/or network engineering.
** ESSENTIAL RESPONSIBILITIES
*** Maintains, monitors, and supports the infrastructure environment and/or facilities.
* May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
* Works with project teams to understand business needs. May work with engineers to understand technical requirements.
* Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
* Monitors system-operating capacity in terms of disk space, storage, and CPU utilization, as applicable.
* Installs, configures and maintains approved system hardware and software components.
* Maintains structured cabling systems, telecom systems, WAN, LAN, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.
* Monitors hardware/software activities and resource utilization for capacity planning.
* Identifies problems and optimizes performance, as needed.
* Participates in testing efforts. Provides feedback on test results.
* Monitors ticketing queue and responds to service requests or incidents.
* Provides Level 1-2 production support. Troubleshoots problems by analyzing root causes and evaluating multiple options.
* Recommends procedures and controls for problem resolution, or creates temporary solutions until permanent solutions can be implemented.
* Adheres to policies, procedures, and standards.
* Documents new or modified functions, modules, and test activities/results according to specified guidelines.
* Coordinates installation and maintenance work with outside vendors, as needed.
* Performs other job-related duties as assigned.
** MINIMUM REQUIREMENTS
** Requires an Associates Degree in Computer Science or related field or an equivalent combination of education and/or documented minimum of 1-2 years of work experience troubleshooting and repairing technology issues.

Solid work experience in the administration and performance tuning of Microsoft Active Directory, VMware administration, network infrastructure, experience with monitoring systems and tools, and a solid knowledge of the OSI network and TCP/IP layers.

Valid Texas Driver’s License required.  Employment is contingent upon successful completion of a
** TSA
* * security threat assessment and all required airport badging and background checks, including a fingerprint-based criminal history records check, followed by a background check confirming CJIS system access eligibility. Eligibility for airport access credentials and CJIS system access must be maintained throughout employment.
** KNOWLEDGE, SKILLS, AND ABILITIES
*** Proven skills in performing basic management and troubleshooting of Microsoft Windows Server, VMware and VDI, storage systems, backup and recovery, load balancers, firewalls, and data networking components.
* Basic…