Facilities Site Manager

Job Title

Facilities Site Manager

Job Description Summary

The Site Manager is a position in the C&W Services account organization that is accountable for an assigned client portfolio or site. The position is responsible for the overall performance and management of the client account / site, to include responsibility for profitable growth, customer relationships, customer satisfaction, continuous improvement, contract renewal and management of the client expectations.

Accountable for delivering operational performance, meeting KPI's and improving customer satisfaction on a performance-based contract for location. Customer interaction and engagement with key customers, to include partnering in a "C-Level" environment, is required. The person will act as a liaison between C&W Services business functions and the client to ensure solid proactive communication and results. The person will identify opportunities to introduce innovative processes, technologies and services to continuously enhance C&W Services value to the client.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

* Aligns to establish productive, professional relationships with key customers, seeking to build trust and partnership at various levels of the client organization.

* Development and maintenance of performance metrics records (KPI's) and ensure compliance in meeting and/or exceeding KPI's.

* Creating and facilitating weekly, monthly and quarterly reports reviewing agreed upon metrics with client and C&W team.

* Develop an annual strategic plan and budget aligned to the customer's objectives.

* Monitors/evaluates budgets and account P&L performance.

* Administers cost containment/reduction activities.

* Manages schedules and leads Quarterly Business Review and/or Annual Business review meetings and engages internal executive leadership participation.

* In collaboration with Business Development, seeks and identifies new growth opportunities that may involve new service lines, geographies and enterprise growth.

* This position will be responsible for the leadership, direction, coordination and performance of all assigned account personnel.

* Acts as a true business partner of clients' business. Must listen, be curious and passionate to explore opportunities that will mutually benefit both parties.

* Responsible for the safety training, performance, reporting, and culture on the account.

* Maintains/monitors customer contacts, customer needs/expectations and changes in customer priorities while developing/implementing account retention strategies.

* Represents the values of C&W Services to the account team and the client organization.

* Oversees the successful operational delivery of contractual scope.

* Measures/assesses performance and potential of key team employees.

* Coordinates and oversees career development program for the account leadership resources.

* Proactively assess, clarify and validate clients' needs on an ongoing basis.

* Coordinates the involvement of company personnel, including support and management resources to meet account performance objectives and clients' expectations.

* Communicate regularly with key clients on company updates, initiatives, and other pertinent information.

* Proactively leads to a strategic account planning process that develops mutual performance objectives, financial targets and critical milestones.

OTHER ESSENTIAL FUNCTIONS / DUTIES:

* Updates Vice President of Client Services and Director of Client Services on strategic account plans and accomplishments, opportunities/risks and financial results while forecasting anticipated impacts to plan.

* Establishes account growth and renewal plans and engages cross functional resources throughout the renewal lifecycle to improve the readiness of the account ensure retention and growth

* Build relationships with Safety, Finance, Business Development, Operations, Legal and the FM Solutions and Support Hub organizations to support delivery of services to the customer and minimize risk to C&W Services

QUALIFICATIONS:

* Possess 5+ years of experience in facilities and manufacturing maintenance.

* Demonstrated proficiency in creating and working with…