Training Service; WIOA) Career Specialist

Performs case management and customer outreach for the Workforce Innovation and Opportunity Act (WIOA) program. Provides a multitude of specialized services for program participants at the Workforce Solutions Panhandle office including assisting job seekers in accessing employment, education, training, and support services to succeed in the labor market. Compiles information, prepares required reports, performs accurate data entry and record keeping.

• Interviews and assesses applicants to determine appropriate individual service strategy and employment plan.
• Verifies eligibility with an exceptional degree of accuracy and attention to detail.
• Enrolls eligible applicants in appropriate services and maintains customer information utilizing computer databases.
• Conducts appropriate case management for participants , such as periodic monitoring, evaluation and counseling, maintains comprehensive case management notes, and conducts follow-up as required.
• Completes required paperwork and performs data entry in a highly timely and accurate manner.
• Explains services available at Workforce Solutions Panhandle, provides information, and answers questions to facilitate delivery of services for all customers.
• May conduct group orientations, facilitate job readiness workshops and employment planning sessions for customers.
• Interviews applicants to gather information regarding work history, skills and abilities, and accurately records the information.
• Works as a team member with other Workforce Solutions Panhandle staff to meet goals and provide the highest quality service to the customer.
• Develops and maintains positive working relationships with Workforce Solutions Panhandle partners, cooperating agencies, and the private sector.
• Other duties as assigned.

• High school diploma or equivalent required.
• Valid drivers license, acceptable driving record, auto liability insurance, and reliable transportation.

• Work experience in case management, social service programs, employment, or training is required.
• Occasional local travel using personal vehicle required.
• Must possess demonstrated proficiency in both verbal and written communications, basic computer skills, and following specific guidelines.
• One or more years of experience in facilitating group orientations and job search skills workshops.

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision.