Director of Operations

Job Title:

Director of Operations Status:
Full-Time, Exempt

Reports to:

Chief Executive Officer

The Director of Operations leads the systems, people, facilities and daily operations that create a safe, engaging, and well-run experience across Discovery Center Collective. This position oversees internal systems, physical facilities and grounds, and aspects of exhibits and visitor experience, while providing leadership for operational systems, purchasing, vendor coordination, and processes that support efficient and consistent operations across both locations.

As a member of the leadership team, the Director balances organizational planning with hands‑on operational leadership, working closely with department leaders to ensure DCC's programs, services, facilities, and operational resources function effectively.

• Oversee operational systems supporting admissions, memberships, ticketing, reservations, rentals, and other visitor-facing transactions.
• Serve as the functional owner for designated operational platforms, including Altru museum management software, other museum and booking platforms, and those implemented in future.
• Establish and maintain consistent operational procedures, workflows, documentation, and training standards.
• Coordinate system configuration, troubleshooting, updates, and vendor support.
• Ensure appropriate system access and training for employees using operational platforms.
• Monitor operational reporting and transaction data to support decision‑making and process improvements.
• Collaborate with CEO and other team members ensure appropriate financial controls, reconciliation, and accurate transaction reporting.
• Identify opportunities to simplify processes, reduce duplication, and improve system effectiveness.

• Oversee operational purchasing and procurement processes across DCC.
• Coordinate purchasing needs, vendor relationships, and inventory management for assigned operational areas.
• Establish consistent purchasing procedures and approval workflows in partnership with CEO and other team members.
• Evaluate vendor services, pricing, contracts, and purchasing practices to support operational efficiency and responsible resource management.
• Coordinate purchasing and inventory processes supporting retail, concessions, exhibits, facilities, and other operational functions.
• Ensure purchases align with approved budgets, organizational priorities, and established financial controls.

• Ensure facilities, grounds, exhibits, and public spaces are safe, functional, clean, and appropriately maintained.
• Support the installation, maintenance, functionality, and improvement of exhibits and interactive environments.
• Coordinate preventive maintenance schedules and priorities for facilities, exhibits, and equipment.
• Support appropriate standards for animal care, safety, and habitat standards through repairs and maintenance of animal exhibits and experiences.
• Coordinate repairs, inspections, contractors, and maintenance vendors.
• Identify and prioritize facility improvements, equipment needs, and capital projects.
• Oversee custodial operations and facility readiness.
• Coordinate with Education Department as needed to ensure exhibits and facilities support intended learning outcomes.
• Support as liaison for vendors such as insurance companies, OSHA, city and state as needed.
• Support organizational emergency preparedness, physical safety procedures, and facility-related risk management.

• Coordinate…