Senior Industrial Automation Field Service Technician

Senior Industrial Automation Field Service Technician

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The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufacturing operations. Specifically, services related to evaluating customers’ installed Rockwell Automation hardware, software, and networked equipment. The role supports customers’ systems needs including troubleshooting and system modernization, programming, drive startups, and reliability improvement. The technician supports products deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or Factory Talk applications.

• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals thereby identifying opportunities for product and services that may be outside of the scope of the original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrates commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

• 7+ years of hands‑on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout‑Tagout standards and best practices
• Exposure to industrial Arc Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED – required
• Associate’s Degree – preferred
• 4‑Year / Bachelor's Degree – preferred
• Associate of Science in Engineering or Technology or technological training preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology‑driven degree
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Examples…