Assistant Community Manager; PG

The Community Manageris fully accountable forALLcommunity operations including marketing, leasing,accounts receivables (delinquency& collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.

A successful Community Manager will routinely achieve the following performance metrics:

• Economic Occupancy greater than 96%
• Delinquency less than 1% of Rental Income
• Maintenance expenses within the Community’s Maintenance Budget
• Work Order completion within 3 daysof submission
• Make Ready completion within 5 days of moveout

A Community Managermustembody the following unchanging values:

• Integrity: perfectly honestanddependable withhigh levelsof work quality
• Safety: behavior-basedleadershipthat reinforces stop work authority, PPE & SDS compliance,and workplace cleanliness
• Work Ethic: punctual(attendance) andtaskoriented producing a high quantity of work
• Teamwork /Respectfulness:assistsin team responsibilities;receptivetofeedbackandmentorship

Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness

Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates

Produces steady and significant prospect volume (typically
15prospects :1 lease)

Engages in professional social mediainteractionsandmonitorssocial media advertisements

Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality

Enforces Community qualifying criteria in a fair and consistent manner for all applicants

Review and approve all application filesand lease files (QUALITY REVIEWS)

Completes background screenings, rental history verifications, employment verifications, pet screening sin accordance with Company’s Operational Excellence Handbook

Accounts Receivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation

Ensures that all rents are collected and posted and deposited on a daily basis

Performs without error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings

Resident Retention and Relationships : occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance

Implement sand enforces with lease violationstheCOMMUNITY POLICIES

Participates in Resident PILLARS OF SUPPORT activities

Oversees the 120 LEASE RENEWAL program for maximum retention

Accounts Payable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments

Assistsin annual budget preparation, analyzes monthly budget variance, andadministersdaily budget tracking

Confirms all invoices are received within each month (i.e., check Purchase Orders list and vendor statements)

Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies

Ensures invoices are paid prior to its due date

Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation

Plan, schedule, and manage completion of Service Requests within 3 days of submissions

Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process

Approve make ready completion and upload documentation to the Unit Documents

Confirms daily community cleanliness and curb appeal

Contractor Management: vendor scheduling, vendor quality, warranty usage

Ensures that all vendors have an approved Purchase Order prior…