Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Ross Stores, Inc.

Our values start with our people. Join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We focus on providing a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while creating a fun and exciting treasure‑hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger and we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsible for all aspects of the Store’s operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and expenses are managed through the execution of best practices and productivity.

• General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.
  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Organizational Development
  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non‑exempt Associates.
  • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training.
  • Ensures all required training courses are prioritized and completed in a timely manner.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensures compliance with Ross personnel policies and procedures.
  • Manages Associate Relations issues, consulting with the District Manager as needed.
  • Ensures compliance with all State, Local and Federal regulations.
• Expense Control
  • Leads all expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintaining a Safe & Secure Environment
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Ensures all Associates understand and can execute emergency operating procedures.
• Customer Service
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting…