Account Manager​/Key Account Manager

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Account Manager (Compensation: $71,900 - $102,100)

The position of account manager is accountable for all aspects of managing the relationship with assigned commercial and industrial customers. The objective of this position is to drive high levels of customer satisfaction and loyalty through effective implementation of account management strategies including collaborative account planning, delivery of the demand‑side management programs and responding to customer needs through both formal and informal channels of influence.

• Develop and implement effective account management strategy and tactics including:
  Territory Management and Communication Plan; customer prioritization based on needs; identification of Key Decision Makers and Influencers;
  Collaborative Account Planning; and delivery of Demand‑side management programs.
• Respond to all assigned customer inquiries including billing services, operations, rate and product/service inquiries. May serve as leader on projects that set direction for these products and services.
• Negotiate, prepare and execute contracts for energy services, customer financing, equipment leasing and other special agreements.
• Advise and assist in local sales/account management activities including trade ally meetings, consumer demonstrations, employee meetings and special promotions. Maintain memberships and actively participate in professional and community associations.

• Requires BA/BS degree with technical or business‑related emphasis or combination of education and sales/marketing work experience providing equivalent knowledge.
• 3 – 5 years of experience in sales/marketing with proven results required.
• Knowledge of Microsoft Office required.

Key Account Manager (Compensation: $82,800 - $117,600)

Total account management responsibilities for the largest retail energy customers. Act as Xcel Energy's sales leader in determining customer needs and risks by utilizing a high degree of initiative, judgment, business analysis, sales and problem‑solving skills. Develop customized solutions that grow the large industrial market for future profitability.

• Manage all aspects of business with assigned customers by being a full‑service energy agent. In addition to innovative customer solutions, responsible for interpreting company policies; anticipating and responding to customer inquiries and complaints; and explaining/resolving complicated electric and gas rates and billings, etc.
• Analyze, develop and manage account plans to become energy agent for key account customers. Identify and integrate new technologies and dynamic changes in the marketplace into the account plan for designated customers to retain and increase sales of Xcel Energy products and services (projects up to $50 million).
• Lead negotiations in the sale of large custom products and energy services contracts. Perform and direct in‑depth financial analysis of potential custom solution opportunities with customers. Responsible for capturing and recording customer needs by creating appropriate sales plan and utilizing sales tracking system.
• Develop and implement proactive sales strategies utilizing expertise in marketing and sales theory.
• Direct and orchestrate ongoing communications and decision‑making discussions with Xcel Energy executive management and customers regarding accounts. Develop and maintain key relationships with customer's executive and middle management.
• Prepare kWh and decatherm sales and revenue forecast for assigned accounts in support of annual forecasts and budget. Anticipate major customer project needs and input into budget accordingly.
• Apply sales experience and technical expertise of existing and evolving energy technologies, products and services (i.e. DSM, Gas Transportation, Electric Load Management, Power…