Customer Service Assistant

Customer Service Assistant Bow Distribution
• Riddings, England, GB

Location: Bow Distribution, Amber Business Centre, Charity Road, Riddings, Alfreton, DE55 4BU

Hours: 40 hours per week, Monday
- Friday, 9am - 6pm

Can you stay organised under pressure, solve problems with confidence, and deliver exceptional customer service every day? If so, we'd love to hear from you.

We're hiring for an experienced Customer Service Assistant to join us at Bow Distribution, where you will be the lookout for a hands‑on, proactive team player to join our small but mighty Customer Service team. In this role, you'll be at the heart of our transport operation‑coordinating jobs, solving problems, updating customers and keeping everything running like clockwork.

You’ll thrive on juggling tasks, staying organised, and building strong relationships with customers, drivers and the wider team.

• Coordinating the movement of goods from suppliers to customers or storage facilities
• Tracking live jobs and deliveries using our Transport Management System
• Communicating with drivers, hauliers, and colleagues to keep things on track
• Handling customer updates, delivery queries, and resolving any hiccups quickly
• Working closely with internal teams to ensure we’re all aligned
• Managing the POD (proof of delivery) process and ensuring documentation is accurate

• Confident communicator
  -both on the phone and by email (Essential)
• Highly organised with great attention to detail (Essential)
• Comfortable juggling priorities in a reactive, deadline‑driven environment (Essential)
• Strong IT skills- some of our processes are manual, so accuracy matters! (Essential)
• A team player with a ‘can do’ attitude no task too big or small (Essential)
• Experience in logistics, haulage, transport or warehousing (Desirable)
• Familiar with PODs or TMS (Transport Management Systems) (Desirable)

• Competitive salary £27,040
• Healthcare Benefits- includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
• Regular team socials - from summer and Christmas celebrations to spontaneous get‑togethers, we love a reason to get together and have fun!
• We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us.
• Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You’ll also get paid volunteer days to support causes that matter to you.
• Laid‑back, ambitious environment
  - We’re focused on growth (yours and ours), but we keep things supportive, down‑to‑earth, and collaborative. Alongside meaningful work, you’ll find thoughtful touches that make the day‑to‑day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. It’s about creating a space where people feel valued and enjoy coming to work.

• 20 days annual leave, increasing annually up to 28 days, plus 8 bank holidays
• One paid volunteer day per year after 1 years’ service
• Health Shield cashback plan - up to £1,000 per year towards everyday health and wellbeing costs
• Employee Assistance Programme, including confidential counselling support
• Employee discount hub with savings on highstreet retailers, gyms, and leisure
• Cycle to Work scheme

Bow Distribution is an equal opportunities employer and welcomes applications from all suitably qualified individuals. Applications will be reviewed as they are received and this vacancy may close early. If you require any reasonable adjustments during the recruitment process, please contact .

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.

Full-time