Duty Manager

Job Overview

YHA Langdale is looking for a Duty Manager to support the Hostel Manager. This permanent, flexible contract role requires 25 – 42.5 hours per week at an hourly rate of £13.13. Staff accommodation is available at £69.83 per week.

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

• Experience of working face‑to‑face with customers.
• Experience in hospitality or customer service, including the management and delivery of a quality service.
• Experience of managing a team and providing guidance to members of your team (desirable).
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Ability to manage varying pressures, include peaks in workload demands, prioritise, and deal with conflicting duties.
• Basic IT skills (ideally Microsoft Office), able to use Word, Outlook, Excel.
• Knowledge and understanding of YHA’s core purpose and how we do it.
• Demonstration of our HEART values, bringing them to life in everyday work.

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [contact email]. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable time after the closing date. You can also check on the progress if you have signed up to Connect – our online candidate portal.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.