Property Manager

Overview

Travel Chapter's Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready. This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.

• Coordinating Property Management across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs
• Operational cover and on-call support to sustain a seven-day operation

Current on-call hours are 5pm-9pm Monday to Saturday and 9am-9pm on Sundays, with retainer payments made in addition to salary.

• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above
• Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential

• Hours:
  
  Full-time, 37.5 hours per week, Monday to Friday. Role also includes participation in a rota’d on-call service, with an additional retainer payment.
• Work pattern:
  This role operates across seven days. Core working days will be Thursday, Friday, Saturday and Sunday.
• Location:
  
  On-site in Ambleside
• Contract:
  
  Permanent