Air Logistics Aerospace Customer Care Specialist

Job description:

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. How you create impact Maintains and enhances customer services by ensuring procedures are followed and systems used correctly;
Follow any new systems procedures within the department;
Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
To take job orders from clients, that include routing, classifying of service type, establishing a deadline;
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc);
Familiarize yourself with all special services we can offer and ensure customers are given all options available;
Help develop and maintain relationships with clients:
Ensuring communication with service partners is kept up to date. Profile description:
What we would like you to bring Experience in Aerospace field is preferred Extensive customer service experience within Freight forwarding is a must, preferably in air logistics Excellent knowledge of international and domestic airline routings, geography and time zones Understanding of the Aviation industry and delivering Time Critical shipments using all available services Proficient in Microsoft Office suite (Excel, PowerPoint & Word) Good written and verbal communications skills in English Ability to work Tuesday to Saturday from
10am until7pm Tuesday
- Friday. On Saturday from7am until4pm We offer:
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme.

Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work anced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation