Receptionist, Administrative​/Clerical

Client Service Professional / Receptionist

Full‑time, located in the Pittsburgh, PA area.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are committed to a high‑performing, connected culture where everyone feels they belong and to continuous improvement through our Block Next strategy, focusing on innovation, client experience, and sustainable growth.

Helping others is what we do best here. You will see the impact of your work firsthand by building client relationships that grow stronger each year. You will focus on wow‑ing clients now and in the future, answering phones, greeting clients, matching them with the right tax professional, and ensuring all their needs are met in person, over the phone or virtually.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales/marketing experience (preferred).

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients in a way that fits their preferences.
• Ensure all client needs have been met during service both in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

• Experience working in a fast‑paced environment.
• Previous experience in a customer service environment.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficient with the ability to use Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (additional eligibility requirements apply).

We remain committed to building a connected culture where trust, care, and connections guide how we work together. You will be immersed in an exceptional work environment recognized globally and surrounded by colleagues who support each other’s growth.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.