Guest Services Agent and Night Audit

Benefits

• 401(k)
• Employee discounts
• Training & development

The Cobblestone Inn & Suites in Ambridge, Pennsylvania, is seeking a Guest Services Agent with front desk experience, an exceptional record of service, an impeccable attendance record, and an accommodating disposition to become a part of our exceptional, award‑winning team! You will be required, but not limited to, the following:

• Greet and register arriving guests
• Make & Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from guests and make change
• Keep detailed records of shift happenings.
• Communicate pertinent guest information to designated departments
• Wash, Dry, and Fold Linens.
• Fix maintenance issues that might arise.
• Serve and Tend Bar. Experience is a plus.
• Cleaning all areas of the hotel, including rooms.
• And handle whatever else that might arise.

• Previous experience in hotel customer service, front desk service is a plus.
• Ability to build rapport with guests.
• Strong organizational skills.
• Ability to follow rules and procedures without supervision.
• Excellent written and verbal communication skills
• Computer Literate
• Able to stand and walk for eight hours or more.
• Able to traverse steps multiple times during shift.
• Able to lift up to 20 lbs correctly and without assistance.
• Open availability is a plus.
• Nights, weekends, and holidays are required.
• Proven attendance record.
• Reliable form of transportation. (Public transportation in this area is not dependable)