Consumer Loan Assistant

Join to apply for the CONSUMER LOAN ASSISTANT role at Altabank

Altabank, Division of Glacier Bank, is hiring a Full‑Time Consumer Loan Assistant for our American Fork branch. The position involves assisting in facilitating the loan process by interacting with customers, lending partners, and the bank loan team in an efficient, professional, and helpful manner.

• Assist in the origination, processing, closing, and post‑closing of consumer loans.
• Provide administrative functions to support the loan officer and team.
• Work within the consumer loan origination tool to enter loan applications.
• Communicate with customers and prospects to reduce friction in the loan production and portfolio management processes.
• Assist in collecting, filing, and organizing customer financials and information.
• Interact with clients by e‑mail and telephone.
• Work with other departments in the bank to help with loan production, documentation, and portfolio management.
• Compose letters and memoranda, editing written communications.
• Collect and prepare information for use in discussions and meetings with internal and external loan clients.
• Take meeting minutes in loan team meetings.
• Comply with all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete required bank training courses within assigned time frames and, if needed, seek clarification or additional training from a supervisor.
• Adhere to Altabank Core Values.
• Keep management appropriately informed of area activities and of any significant problems.
• Participate in community service and bank‑sponsored activities that support the mission and values of Altabank.
• Provide superior internal and external customer service: demonstrate self‑governance, courtesy, and respect toward all customers.
• Represent Altabank professionally, maintaining a professional image, confidentiality, a positive “can‑do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
• Maintain a tidy work area and safeguard customer privacy.
• Attend and participate in meetings as required.
• Ensure regular and predictable attendance to accomplish in‑person contact with customers.
• Complete other duties as assigned.
• Accept that duties may change.

• One to two years of similar or related experience.
• High school education or GED.

• Strong computer skills in Word processing and Excel spreadsheets.
• Reasonable understanding of a bank and the loan process.
• High interpersonal skills, strong verbal communication, and customer service skills.
• Strong organizational skills and the ability to multitask.
• Ability to interact calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside the organization.
• Regular, reliable, and timely attendance.
• Adaptability to change through time management, analytical, and problem‑solving skills.

M-F 8‑5

Employees must sit, use hands in repetitive motions, talk, and hear. They may occasionally stand, walk, lift, or reach. They should operate routine office equipment and may need to work extended hours or travel off‑site. Lifting and vision requirements include routine computer work and visual inspection of small parts or machines.

Starting salary is dependent on relevant experience and may vary by location. Benefits include medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program, a retirement savings plan with 401(k) and profit‑sharing, short‑ and long‑term disability benefits, education and training benefits, discounts on banking products, generous paid time off, and paid holidays.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas.

All applicants must be legally authorized to work in the US.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Banking