Technical Account Manager

About This Role

As a Technical Account Manager, you are the face of technological and program success for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.

You will proactively ensure optimal performance of the Mobile Security Units by performing technical audits, offering product consultations to the client, instilling best practices for customer programs, and working with Product teams to provide data and feedback that improves our current offering.

• Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients’ objectives and needs.
• Configure software settings to meet clients' requirements.
• Configure, set up, and make adjustments to analytics on various IP camera models.
• Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics.
• Be a trusted advisor that both the client and our internal teams can look to for solutions.

• Technical Expertise: 3+ years in a customer-facing Technical Account Manager role with troubleshooting across software, IP cameras, electrical systems, or networks.
• Escalation & Strategy:
  Leads resolution for complex client concerns, balancing expectations with operational realities while improving collaboration and response times.
• Communication & Relationship Building:
  Clearly conveys technical concepts to non-technical audiences, maintaining professionalism in high-stakes conversations.
• Problem-Solving & Process Improvement:
  Identifies root causes, driving scalable solutions and long-term efficiency gains.
• Leadership & Mentorship:
  Guides junior team members, develops client enablement resources, and ensures high-quality project execution.
• Business Impact & Technical Strategy:
  Shapes team goals, influences major initiatives, and proactively optimizes scalability.
• Cross-Functional Collaboration:
  
  Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self-sufficiency.
• Independence & Operational Excellence:
  Thrives in fast-paced environments, highly organized, and operates with minimal supervision.