Business System Manager

Position Type:Full-time, hourly, non-exempt

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OMPANY OVERVIEW:Since its beginning in 2004,Elasereshaped the aesthetics industry by creating a workplace that engages, elevates, and empowers its people. Just as our employees create an unforgettable experience for all who walk through our doors, we are committed to providing the benefits, pay, and development that allow you to havea great experience at work every day. We take immense pride in fostering an inclusive environment where all our employees can flourish and cultivate a culture of empowerment and mutual support.

The Business Systems Managerrolesupportsthe implementation andmaintenanceoftechnology systemsandacts asthe secondaryor primary point of contact for each oftherelated vendors. This personis responsible for understanding thesetup andinterconnectedness of systems throughout the business,how they areutilizedand can best serve the med spalocationsand employees, including proactive suggestions for alternatives to make the business more efficient,accurate and/or profitable.

The Business System Manager has a strongproficiencyinPoint of Sale solutions, preferably

Zenoti,inthe appointments capacity and backend functionality.

This roleis cross-functional and will work with and support all departments.

• 2+ years as a systems admin required
• POS experience andproficiencyrequired
• Zenotiexperience strongly preferred
• Proven, successful experience working with technological systems and processes required
• 2+ years working inmulti-unit
  
  Med Spa, spa or medical practiceexperiencepreferred
• 2+ years working in a customer service business required

• Intermediate to expert understanding of POS systems and Microsoft Office applications
• Self-starter and independent learner
• Ability to collaborate within groups
• Confident to suggest alternative viewpoints while working with others
• Ability to communicate clearly and concisely both verbally and in written documentation with all levels of seniority
• Ability to understand business systems and explain them to non-technical and technical users
• Ability to document processes and procedures in Word, PowerPoint, and Excel
• Track recordof high attention to detail in projects and day-to-day responsibilities

• Primary or secondary point of contact for technology vendors (point-of-sale, Managed IT firm, etc.).
• Support and/or manage projects and rollouts in various capacities, including but not limited to, testing, training, creating documentation and guides and communicating with the project team.
• Support cross-functionally with rollouts of new services, promos, etc. acting as a consultant to the Ops and Marketing Teams, managing input of new items or edits to existing in POS (Zenoti) and other applicable systems.
• Create training content and train national team on Zenoti processes and functionality.
• Support and manage aspects of POS migrations.
• Record notes and track modifications to systems for posterity and reference materials.
• Suggest alternates to current systems and processes based on feedback from the spa teams; feedback can be direct or indirect via observation.
• Projects as assigned.

• This position isremoteandyou must live in one of the states we currentlyoperatein. CO, , AZ, UT, FL, IL, NC, SC, NJ, TX
• Full time, salary exempt position.
• Must be available to work when our locations are open (including nights, weekends, and federal holidays).
• Must be able to remain in a stationary position for the majority of the workday.
• 401k with company match.
• Paid Time Off and Paid Holidays.
• Affordable Health, Dental and Vision insurance with company contributions towards premiums.
• Company paid Disability and Life Insurance.
• Excellent free and discounted Spa services.
• Travel requirements:
  Some travel toMed Spa locations toobserveand/or deploy projects.
  
  Participation in vendor conferences may be included. Travel wouldbe less than or equal to 25%

We share the full salary range in the interest of transparency; however, typical starting offers are not at the maximum. Final pay depends on experience and job-related qualifications.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, and working conditions associated with the job.

While this is intended to bean accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed.

Birch Group ofMedSpasis an equal opportunity employer…