Retail Associate

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will

Experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Corporate information:
Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

The Retail Associate is expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if these tasks help achieve our Customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed – is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact and a smile; says “thank you” at every register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls immediately and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and restrooms, including sweeping, mopping, dusting, and replenishing supplies to support merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedit es newly received merchandise to the sales floor per company guidelines, aligns items with monthly presentation guidelines, and maintains brand familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (SPS) where applicable, and merchandise protection standards.
• Demonstrates integrity and honesty; safeguards confidential information, cash, and merchandise.
• Follows MOS policies and notifies Store Leadership to review and approve disposals.
• Follows policies and procedures concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintains accuracy with bankable tenders.
• Demonstrates urgency to maximize productivity and minimize steps in workflows.

• Manages Work Processes
• Business Acumen
• Plans…