Student Desk Assistant Late Night Shift

Student Desk Assistant – Late Night Shift

Join to apply for the Student Desk Assistant – Late Night Shift role at Georgia Southwestern State University.

Georgia Southwestern State University is a state university serving a diverse student population, offering a range of undergraduate and graduate programs in a vibrant learning environment. The university values collaboration and community engagement, and its campus is located in historic Americus, Georgia.

The Desk Assistant (DA) serves as the first point of contact for residents, guests, and visitors entering the residence hall. The DA maintains vigilance over nighttime activity, provides a welcoming environment, and supports residential life operations through administrative duties and issue reporting.

• Customer Service
  • Greet everyone who enters the building with a warm, professional demeanor.
  • Provide accurate and helpful information to residents, visitors, and callers.
  • Always maintain a positive attitude and respectful communication style.
  • Uphold community standards and respond to inquiries or concerns with care and urgency.
• Administrative Duties
  • Check in and log guests using the Star Rez system.
  • Verify resident and guest IDs upon entry into the building.
  • Enforce quiet hours in the lobbies of residence halls.
  • Maintain accurate and timely documentation of visitor check‑ins and incidents.
  • Assist with administrative duties as assigned by the Hall Director or professional staff.
• Safety & Security
  • Monitor access to the residence hall, ensuring only authorized individuals enter.
  • Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police.
  • Remain alert and vigilant during the shift to ensure a secure environment for all residents.
  • Ensure the main entrance doors are closed and locked and remain unpropped for building security.
• Professionalism
  • Arrive to scheduled shifts on time and ready to work.
  • Wear appropriate professional attire and your assigned name tag during each shift.
  • Adhere to all University and departmental policies and expectations.
  • Maintain confidentiality of student information in accordance with FERPA guidelines.

• Currently enrolled student in good academic standing.
• Strong interpersonal and communication skills.
• Ability to use computer systems, including Star Rez and other platforms, as trained.
• Reliable, punctual, and able to work independently.
• Prior customer service experience is preferred but not required.
• Availability to work the overnight shift.

• Must have lived in the residence hall for one year.
• Must maintain a 2.3 cumulative GPA.
• Must be in good judicial standing with the university.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229‑931‑2000 or by email at hr.

Georgia Southwestern State University is an equal opportunity employer. The university takes affirmative action to preclude discrimination in recruiting, transferring, training, and terminating employees because of race, color, creed, age, sex, national origin, veterans status, disability, or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations that prohibit discriminatory employment practices.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by the university in its sole discretion, confirmation of the credentials and employment history reflected in application materials, and, if applicable, a satisfactory credit check and drug screen.

• Entry level

• Full-time

• Education and Training