Store Director

Job Title: Director of Store Operations

Company: Mitchell Grocery Corporation

Employment Type: Full-Time

Compensation: Competitive;
Depending on experience

Mitchell Grocery is a fast‑growing retail supermarket chain seeking an experienced and results‑driven Director of Store Operations. This leadership role is responsible for overseeing daily store operations, driving operational excellence, and ensuring a consistently positive customer experience. The Director of Store Operations will lead store teams, implement performance strategies, and collaborate closely with corporate leadership to support growth, profitability, and brand standards.

• Oversee the daily workflow of the store, including staff scheduling and assignment to ensure efficient operations and optimal customer service.
• Recruit, interview, hire, and train store personnel.
• Conduct timely, constructive performance evaluations.
• Address employee performance issues, including discipline and termination, in accordance with company policies and procedures.

• Develop and implement ongoing strategies to enhance customer service and overall shopping experience.
• Ensure a consistent, efficient, and welcoming environment for customers; resolve customer complaints, issues, and requests promptly and professionally.
• Identify opportunities to increase sales and profitability; recommend and implement operational improvements as appropriate.
• Establish employee metrics, milestones, and performance goals; monitor progress and ensure goals are met.
• Collaborate with corporate leadership to develop and execute budgets, sales targets, marketing initiatives, and promotional strategies.
• Ensure the physical maintenance, safety, cleanliness, and visual appeal of all store facilities.
• Develop and/or implement inventory control, loss prevention, and security systems.
• Review and analyze periodic financial reports; assess performance against established goals and implement corrective actions as needed.
• Perform other related duties as assigned.

• Exceptional customer service and people‑management skills.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management abilities.
• Ability to prioritize tasks effectively and delegate responsibilities appropriately.
• Demonstrated ability to understand, develop, and manage budgets.

• Minimum of two (2) years of experience in retail administration, preferably within supermarket or grocery management.
• Progressive leadership experience with increasing levels of responsibility required.

• Ability to lift up to 25 pounds occasionally.
• Ability to traverse and access all areas of the supermarket, including sales floor, stockroom, and office areas.

• Director

• Full‑time

• Management

• Wholesale Food and Beverage

Apply BELOW