Sr IT Business Analyst

The IT Business Analyst acts as the bridge between business stakeholders and platform delivery teams. The role is responsible for understanding business needs, analysing processes and data, defining business requirements, and translating demand into prioritized platform capabilities that deliver measurable business value. Working within a platform team, the Business Analyst supports continuous improvement, adoption, value realization, and informed decision-making throughout the solution lifecycle.

• Strategy & Planning:
  Analyse business strategies, stakeholder needs, business processes, and performance data to identify opportunities for improvement and innovation. Translate business demand into well-defined requirements, business cases, and platform initiatives, and support platform roadmap development, investment prioritization, and value-based decision-making. Contribute to the identification of cross-platform opportunities and the alignment of business analysis practices across Technology.

• Delivery & Execution:
  Translate business demand into clear requirements, user stories, process models, acceptance criteria, and solution specifications. Support backlog refinement and prioritization activities, ensuring requirements are ready for delivery and aligned with business objectives.

• Operational Excellence:
  Monitor business processes, platform adoption, customer journeys, operational performance, and user feedback to identify opportunities for optimization and improved business outcomes. Support incident and problem analysis by assessing business impact, identifying process improvements, and helping ensure services remain effective, efficient, and aligned with business needs.

• Governance & Risk:
  Ensure requirements, process changes, and solution designs comply with business policies, regulatory obligations, audit requirements, and platform governance standards. Maintain high-quality analysis artefacts, requirements traceability, documentation standards, and decision records that support transparency, compliance, and effective delivery. Promote consistent business analysis methodologies, standards, and practices across platform teams.

• Continuous Improvement:
  Drive continuous improvement of business processes, customer journeys, and platform capabilities through analysis, value realization measurement, process optimization, and automation opportunities. Analyse business outcomes and performance indicators to identify trends, recommend improvements, and support the continuous evolution of platform capabilities. Contribute to the development and sharing of business analysis best practices, templates, and reusable assets across Technology.

• Stakeholder
  
  Collaboration:
  
  Build trusted relationships with business stakeholders, platform teams, and external partners to understand business needs, manage expectations, and support successful change adoption. Collaborate with Business Analysts across all platform teams to promote common standards, share knowledge, support cross-platform initiatives. Facilitate workshops and discussions that enable end-to-end process improvement and enterprise-wide alignment.

• Business Process Analysis & Optimisation:
  Analyse and map end-to-end business processes across functions such as Finance, HR, Operations and Corporate Services. Identify opportunities to simplify, standardise and optimise processes, improving efficiency, compliance and business performance.

• Enterprise Business Applications:
  Partner with business stakeholders to analyse, design and continuously improve business capabilities delivered through enterprise SaaS applications and digital workplace solutions. Ensure business requirements are translated into clear platform capabilities that support operational effectiveness, business objectives and user needs.

• Process Automation & Digital Workflows:
  Identify, analyse and evaluate opportunities for workflow automation, low-code/no-code solutions and self-service capabilities. Support the definition of requirements for automation initiatives that reduce manual effort, improve control, increase efficiency and enable greater business agility.

• Enterprise Application Lifecycle Optimisation:
  Analyse application usage, business fit, process effectiveness and user experience to identify opportunities for consolidation, rationalisation, optimisation or retirement of business applications.

• Enterprise Integration &…