O2C Customer Service Specialist

The Company The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.

We are seeking an O2CCustomer Service Specialist to join a leading multinational in the dairy industry based in Amersfoort. In this role, you will act as a key point of contact for customers, ensuring the smooth execution of the entire order-to-cash cycle. You will work cross-functionally with internal stakeholders to deliver high-quality service, maintain strong client relationships, and support operational excellence within the commercial function.

• Managing the end-to-end order-to-cash process, including order entry, order validation, and invoicing.
• Serving as the primary contact for customer inquiries related to orders, deliveries, and account status.
• Ensuring accurate and timely processing of customer orders in line with company policies.
• Collaborating with supply chain, logistics, and finance teams to resolve order or billing issues.
• Monitoring order fulfillment and proactively communicating delays or discrepancies to customers.
• Handling customer complaints professionally and driving timely resolution.
• Maintaining and updating customer data in internal systems to ensure accuracy.
• Supporting continuous improvement initiatives within the O2C process to optimize efficiency and service quality.
• Ensuring compliance with internal controls, procedures, and relevant regulations.

• Proven experience in a customer service or order-to-cash role, preferably within a multinational or FMCG environment.
• Strong understanding of end-to-end O2C processes (order management, billing, collections awareness).
• Excellent communication and stakeholder management skills.
• High attention to detail and accuracy in administrative tasks.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools.
• Problem-solving mindset with a proactive approach to customer service.
• Fluency in English; additional European languages are a strong advantage.

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