Customer Care & Order Management Specialist

Company

Our client is an international, fast-paced organisation with a strong focus on delivering a high-quality customer experience. The teams work closely across functions such as Sales, Logistics, and Planning to ensure customers receive the right products at the right time. The culture is collaborative, hands-on, and encourages ownership and continuous improvement.

We are looking for a Temporary Customer Care & Order Management Specialist to join a Customer Care team where customer experience and operational excellence go hand in hand. In this role, the specialist will manage a customer portfolio and coordinate the order-to-cash process, ensuring orders run smoothly from entry through delivery and follow-up. The position offers a dynamic environment with variety, international stakeholders, and a mix of office-based onboarding followed by hybrid working.

• Manage a portfolio of customers and act as a key point of contact for order-related topics
• Coordinate end-to-end order management activities within an order-to-cash flow
• Monitor order progress and deliveries, and follow up proactively when issues arise
• Handle customer enquiries primarily via email (phone contact is occasional)
• Process returns and ensure accurate administration and follow-up
• Work closely with internal stakeholders (e.g., Sales, Logistics, Planning) to resolve order or delivery issues
• Maintain accurate records and follow internal procedures with a strong focus on quality and detail
• Contribute to a positive team environment by collaborating, sharing knowledge, and supporting colleagues

• Proven experience in customer care / customer operations / order management, ideally with portfolio responsibility
• Strong working experience with SAP (essential)
• Excellent English communication skills (written and spoken)
• Customer-focused mindset with a high standard of service delivery
• Strong attention to detail and ability to prioritise effectively in a busy environment
• Confident working with Microsoft Office
• Experience with Salesforce is a plus
• Able to work on-site during the onboarding period and follow a hybrid working pattern afterwards
• Temporary 3 Months Contract

This role offers a varied work week in a supportive, international team environment, with onboarding at the office followed by hybrid working once fully up to speed.