Customer Support Coordinator

Company

A leading organization in the food and beverage sector dedicated to delivering high-quality products and ensuring customer satisfaction through efficient supply chain operations. The company fosters a collaborative, innovative, and inclusive working environment, valuing talent from diverse backgrounds.

We are seeking a Customer Support Coordinator to join the Customer Operations team on a part-time basis. In this role, you will support the seamless execution of order processing and customer service activities within a highly automated supply chain environment, helping to maintain high service standards and improve operational efficiency.

• Assist in managing the order-to-cash process, ensuring accurate order entry and validation across digital channels such as EDI, web portals, and robotic systems.
• Monitor delivery schedules and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues quickly.
• Communicate proactively with customers and logistics partners, providing updates and managing expectations.
• Support continuous process improvement initiatives, especially IT-related, by identifying gaps and contributing to automation and system optimization efforts.
• Participate in system testing, documentation, and routine cross-team activities to deepen understanding of supply chain processes and digital systems.

• Bachelor’s degree with at least 3 years of relevant experience or a Master’s degree in Customer Operations, Supply Chain Management, or Logistics.
• Experience in customer service, preferably within FMCG.
• Fluency in Dutch and good proficiency in English (both written and spoken).
• Knowledge of FMCG supply chain processes and customer service activities such as order processing, transport, invoicing, and complaints.
• Familiarity with ERP systems, customer platforms, and digital tools supporting order and cash processes (experience with Salesforce and SAP S4
  
  HANA is a plus).
• Able to work effectively as part of a team and handle multiple tasks efficiently.