Customer Operations Coordinator

The Company

A Global leading international dairy company with a cooperative heritage spanning over 150 years. The company processes milk into a diverse range of dairy products and ingredients, offering consumers high-quality options such as milk, yogurt, condensed milk, dairy-based beverages, cheese, butter, quark, and cream.

We are seeking a Customer Operations Coordinator to join our team in supporting efficient and accurate order processing and customer service. This role is vital in maintaining smooth supply chain activities, ensuring customer satisfaction through effective communication, issue resolution, and operational support within a highly automated environment.

• Assisting with daily order entry, validation, and monitoring across various digital platforms, including EDI, web portals, and robotic systems.
• Collaborating with internal teams to address and resolve discrepancies affecting delivery or customer experience.
• Communicating proactively with customers and logistics partners to provide updates and manage expectations.
• Supporting continuous improvement initiatives by identifying process gaps and contributing to system optimization and automation projects.
• Participating in system testing, documentation, and cross-team routines to strengthen understanding of end-to-end supply chain processes.
• Contributing to team efforts to ensure high quality service delivery in the Europe region, primarily focusing on Belgium.

• Bachelor’s degree with 3+ years of experience, or a Master's degree in Customer Operations, Supply Chain Management, or Logistics.
• Experience in a customer service environment, preferably within FMCG.
• Fluency in Dutch and proficiency in English (both written and spoken).
• Good understanding of FMCG supply chain processes.
• Experience with ERP systems, such as SAP S4
  
  HANA, and digital tools supporting the Order to Cash process.
• Familiarity with Salesforce or similar CRM platforms is a strong plus.