Customer Operations Specialist

Company Overview

A leading international organization committed to delivering high-quality products and exceptional customer service within a complex, technologically advanced supply chain environment. The company values innovation, collaboration, and growth, providing an engaging workplace where employees can develop their careers and contribute to making a positive impact worldwide.

The Customer Operations Specialist plays a vital role in supporting the sales and customer service teams to ensure smooth and efficient order management, client communication, and support activities. This position offers an excellent opportunity for someone eager to build a career in customer operations and supply chain management, involving hands-on experience with digital platforms and operational processes.

• Support daily sales and customer support activities, including order processing and client communication.
• Validate sales and customer orders, monitor delivery schedules, and track system outputs to ensure accuracy.
• Identify discrepancies in the order-to-cash and customer support processes and collaborate with internal teams to resolve them promptly.
• Maintain proactive communication with clients and logistics partners to provide updates and manage expectations.
• Support continuous improvement initiatives by identifying process gaps and participating in system testing, documentation, and automation projects.
• Work closely with cross-functional teams including supply chain, IT, logistics, and customer service to optimize operational workflows and enhance customer satisfaction.

• Bachelor's degree with 3+ years of relevant experience, or a Master's degree in Customer Operations, Supply Chain Management, or Logistics.
• Previous experience in sales support or customer service within FMCG or a similar fast-paced environment.
• Dutch is a must, along with a good command of English (spoken and written).
• Strong understanding of FMCG supply chain processes and order management activities.
• Familiarity with ERP systems, digital order processing platforms, and Customer Relationship Management tools; experience with Salesforce and SAP S/4
  
  HANA is a plus.
• Ability to work accurately, efficiently, and collaboratively in a digital and team-oriented setting.
• Workload: 38 hours per week

This is a full-time role, and fewer hours are not possible for this position.