Senior Customer Service Specialist Export Europe

Senior Customer Service Specialist Export Europe (all genders)

Location:

Amersfoort, Netherlands.

Working hours:

32–40 per week.

As Senior Customer Operations Specialist, you play a strategic role in improving customer‑centric service delivery within a highly automated and complex supply chain environment. You lead continuous improvement initiatives, solve structural issues, and ensure seamless end‑to‑end service execution across multiple supply chains and digital platforms. With deep process knowledge and strong analytical skills, you help create a more efficient, reliable, and customer‑focused operation.

As Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate a large portion of your time to continuous improvement, project coordination, and change management. You identify inefficiencies, lead optimisation initiatives, and collaborate closely with IT and supply chain partners to bring new solutions to life.

You oversee automated order, delivery, and invoicing flows—detecting deviations, performing root‑cause analysis, and implementing structural improvements that reduce customer effort. You coordinate and execute end‑to‑end regression testing during system upgrades to safeguard business continuity and minimise disruptions.

In this role, you serve as a senior point of contact for complex customer or logistics inquiries, ensuring proactive and clear communication. You translate system and supply chain data into actionable insights, and contribute to a high‑performing team environment by supporting colleagues, sharing best practices, and strengthening cross‑functional alignment.

• Bachelor’s degree with 5+ years of experience, or Master’s degree with 3+ years of experience—preferably in Customer Operations, Supply Chain Management, or Logistics.
• Experience in customer service, ideally within FMCG.
• Fluent in English (written and spoken).
• Proficiency in Dutch is a strong plus.
• Solid knowledge of FMCG supply‑chain processes and end‑to‑end order‑to‑cash execution.
• Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling.
• Strong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes).
• Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issues.
• Experience with Salesforce is a strong plus.
• Experience with SAP S4
  
  HANA is a strong plus.

• Your salary will be based on the level of the position, your experience, and your education.
• Friesland Campina rewards more than just financially – we invest in your professional growth and provide opportunities for internal career progression and relevant training.
• You will have trust and autonomy to create long‑term impact that contributes to better nutrition for the world.
• We offer an informal yet ambitious working environment where you collaborate with driven and professional colleagues.
• We focus on knowledge exchange among colleagues to accelerate learning and development.