Account Manager

As part of our Health & Care division, we're looking for an Account Manager to join our Medical Billing & Collection team based in Amersham. This role offers the opportunity to play a key part in delivering exceptional service while managing customer accounts, processing payments, and ensuring high levels of accuracy across financial administration activities. Why you'll love this role of Account Manager If you enjoy building relationships, solving problems, and taking ownership of your work, this role offers a great opportunity to develop your skills within a supportive and collaborative team.

You will manage your own portfolio of accounts while working closely with colleagues to provide excellent customer service, maintain accurate records, and ensure invoices and payments are processed efficiently. No two days are the same, making this an ideal role for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work.,

• Process invoices, payments, and associated administration accurately and efficiently
• Manage and take ownership of assigned customer accounts
• Proactively follow up on outstanding invoices and payments
• Complete payment reconciliations and account validation activities
• Maintain accurate records and documentation within company systems
• Ensure all customer and financial data is entered accurately
• Support the achievement of team objectives and service standards
• Work collaboratively with colleagues to resolve customer queries and issues
• Carry out additional administrative duties as required to support business objectives
• Experience working in a customer service, accounts, collections, or administrative environment
• Strong attention to detail and commitment to accuracy
• Ability to work independently while knowing when to seek support
• Excellent communication skills with a positive and professional approach
• Strong organisational skills and ability to manage competing priorities
• Comfortable working towards targets and deadlines with limited supervision
• Ability to remain calm and adaptable in a fast-paced environment
• Good Microsoft Office skills, including Outlook, Word, and Excel
• Positive attitude, resilience, and willingness to learn
• Strong teamwork and collaboration skills
• Nice to have:
• Previous experience within healthcare, medical billing, or private healthcare environments
• Experience working with financial or accounts management systems
• Understanding of payment reconciliation processes and invoice management
• We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on over 20 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration., We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch.

We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you.

We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We…