Customer Service Specialist - Biotechnology Industry

Customer Service Specialist - Life Sciences and Biotechnology Industry

The location of the role is Amersham (onsite).

The duration of the contract is 12 months
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The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)

Preference for bilingual candidates - English and either Italian, French OR Spanish

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Invoicing of service interventions
• Dispute Handling
• Deep dive into stock discrepancies and follow up
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
• Provide knowledge and accurate information to customers
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures

• Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
• Excellent communication and interpersonal skills
• Excellent organisational skills and ability to prioritise workload
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience
• Ability to work well in a busy customer service environment
• Attention to detail and ability to prioritise
• Flexibility and willingness to work as a team member