Customer Service Specialist - German OR French Speaking

Position

Customer Service Specialist - German or French speaking

Amersham – hybrid working (3 days per week onsite)

12‑month contract, £15.59 per hour (37.5 hours per week, PAYE)

Bilingual in English and German or French.

• Establish and maintain effective communication with Regional Service Managers, Field Service Engineers, Service Sales, Finance, and Sales teams.
• Open service requests and dispatch corrective repairs/preventative maintenance work orders in a timely manner.
• Invoice service interventions.
• Handle disputes.
• Investigate stock discrepancies and follow up.
• Support physical inventory.
• Activate contracts within in‑house systems.
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
• Provide excellent customer service to both internal and external customers.
• Build close relationships with customers and commercial partners, responding to queries promptly and professionally.
• Provide accurate information and knowledge to customers.
• Execute responsibilities in accordance with agreed SLAs and SOPs.

• Written and oral fluency in English; additional European language (Spanish, Italian, French) preferred.
• Excellent communication, interpersonal, and organisational skills, with the ability to prioritise workload.
• Strong problem‑solving skills, initiative, pro‑active and attention to detail.
• Competent MS Office skills; comfortable working with various systems.
• Previous client and customer service experience.
• Ability to thrive in a busy customer‑service environment.
• Flexibility and willingness to work as part of a team.