Customer Service Administrator

A Customer Support Administrator is responsible for managing service schedules and billing, coordinating with customers and field staff, maintaining accurate service records, and processing service-related documentation. This position is part of a Customer Care team based fully onsite.

You will report to the manager responsible for overseeing call-center and dispatch operations, ensuring smooth and effective communication between the service team and customers. If you thrive in a supporting role and want to contribute to a world-class customer care organization-read on.

In this role, you will have the opportunity to:
• Provide administrative support to the service team, including managing emails, phone calls, quotes, billing, and system data
• Build and maintain strong relationships with customers through excellent service and follow-up
• Assist in resolving service-related issues, escalating complex problems when needed, and ensuring timely resolution

Essential requirements include:
• Experience delivering high-quality customer service and resolving issues professionally and efficiently
• Strong verbal and written communication skills for interacting with customers and internal teams
• A high school diploma or equivalent

£15 per hour