Customer Services Assistant – Bereavement Services

Overview

Job title: Customer Services Assistant – Bereavement Services

Location: Chilterns Crematorium, Whielden Lane, Amersham HP7 0ND

Contract: Temporary, full-time

Pay rate: £14.49 per hour

Hours: Monday to Friday, 9:00am–5:00pm, with occasional Saturdays

Start: Immediate

• Prepare the chapel before each service, ensuring it is clean, welcoming and ready for families.
• Operate the chapel media system, including music, visual tributes and webcasts.
• Greet funeral directors, celebrants and mourners with empathy, professionalism and respect.
• Check documentation and the identity of the deceased before services.
• Remain in attendance during services to provide support and maintain a safe environment.
• Prepare the chapel between services and maintain floral tribute areas.
• Assist with the scattering of ashes in the Garden of Remembrance, sometimes in the presence of families.
• Support remembrance events, open days and other activities.
• Carry out routine checks and help maintain high standards across both crematorium sites.

• Compassionate, dependable and able to work calmly in an emotionally sensitive environment.
• Excellent customer service skills and experience dealing with members of the public.
• Ability to communicate sensitively with people who may be grieving.
• Good organisational and time management skills.
• Confidence using computers or willingness to learn new systems.
• Ability to work independently, use initiative and remain organized under pressure.
• Good literacy and numeracy skills.
• GCSEs (or equivalent) including English and Maths, or relevant experience.
• Experience in a customer-facing role is essential, particularly handling sensitive conversations or supporting people during difficult situations.

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