Field Service Engineer; North West

Field Service Engineer – North West (Manchester)

Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across the North of the UK. This customer‑facing role involves troubleshooting technical issues, installing new equipment, and supporting customers to ensure production lines operate efficiently. The position requires frequent travel across the territory with an average of 1–2 hours each way, and occasional overnight stays may be required.

• Installing and commissioning Videojet equipment at customer sites.
• Performing maintenance, servicing, and troubleshooting on installed equipment.
• Supporting product demonstrations and trials alongside the sales team.
• Building strong customer relationships through excellent service and technical support.
• Identifying improvement opportunities or service needs during customer visits.
• Managing service cases from diagnosis through resolution with a strong sense of ownership.

• Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment.
• Strong electromechanical troubleshooting skills in industrial or production environments.
• Valid driving licence and willingness to travel extensively across the assigned territory.
• Ability to work independently while managing multiple service tasks and customer needs.
• Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential.

• Competitive salary with commission scheme and annual salary review.
• Company pension scheme.
• Company car or van.
• 25 days holiday plus public holidays.
• Income Protection & Life Assurance.
• BUPA & Simply Health healthcare.
• Professional onboarding and training programs.
• Career coaching and development opportunities.
• Attractive employee referral programme.
• Enhanced maternity & paternity pay.
• Employee Assistance Program (legal, financial, and counselling support).