Patient Advisor​/Reception

Job Description:

Receptionist / Patient Advisor

Must be able to work :

Monday 8:15-5pm

Tuesday AM 8.15am - 6.15pm

Thursday AM 8.15am - 1.15pm

MUST have flexibility to cover other shifts for holidays / sickness.

Can be a job share - and so if you can do some of these hours then please do apply.

Job Title

Receptionist / Patient Advisor

Hours

Up to 28 hours per week - Can be job share between two people for the right candidates.

Starting point £12.21 - rising in April 26

5 weeks holiday plus bank holidays and birthday off!

Responsible to

The Partnership

Accountable to

Practice Manager

Job Purpose

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Coordinator and Management team, dependent on current and evolving practice workload and staffing levels.

• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Administration

• Be familiar with all practice protocols and policies
• Deal with enquiries from patients, arrange appointments and explain practice procedures.
• Direct patients to consulting rooms when necessary and assist patient who require help
• Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
• Enter data into patients electronic NHS Care Record
• To book voluntary / hospital transport
• To book emergency ambulance when asked to do so

The surgery serves nearly 11,000 patients in Old Amersham, providing general practice provision with a multi disciplinary team.

Two GP Partners lead a team of skilled Advanced Nurse Practitioners, Nurses, Health Care Assistant, Care Coordinators and Pharmacists supported by a team of administrators, team leads and managers.

The team are well embedded, have a strong team focus and work in a supportive and progressive environment.

Administration

• Be familiar with all practice protocols and policies
• Deal with enquiries from patients, arrange appointments and explain practice procedures.
• Direct patients to consulting rooms when necessary and assist patient who require help
• Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
• Enter data into patients electronic NHS Care Record
• To book voluntary / hospital transport
• To book emergency ambulance when asked to do so by a clinician
• To be familiar with both practice appointment books and extended hours services
• To be familiar with the practice intranet ( Teamnet)
• To read and respond when necessary to NHS email
• To ensure that the waiting areas are kept presentable for patients during surgery hours
• To activate booking in kiosks
• Additional administration duties on behalf of the practitioners or Practice Manager
• To open and lock the premises and know the correct procedures for securing the premises
• Know how to contact the alarm companies
• Ensure consulting rooms are cleared after each surgery and prepared for the next surgery
• Ensure reception waiting area is kept tidy…