Digital Services Coordinator

Office based in Amersham

Highly rewarding work with an incredible product that gives back to charity and people in need

£25k

onward career opportunities

We're a mission driven Tech for Good organisation using technology to improve lives  consumer SaaS platform empowers people to make better decisions, access support, and navigate everyday challenges with confidence. As we grow, we're looking for a Technical Support Co-ordinator who cares deeply about social impact, user experience, and building products that genuinely help people

If you're motivated by purpose as much as product, you'll thrive here.

We're looking for a detail focused, tech curious person to support our Technical Services team. You'll help onboard new partners, maintain digital assets, and resolve technical queries, working closely with the Technical Services Lead as you grow your skills

• Set up new partners and support website integrations
• Create and maintain widgets, embeds and other digital assets
• Troubleshoot basic website, HTML and CSS issues
• Handle routine technical queries and escalate when needed
• Keep documentation and records accurate and up to date
• Contribute to internal knowledge and process improvements

• Strong attention to detail and problem solving ability
• Comfortable working with websites and digital tools
• Good communication and organisational skills
• Willingness to learn new systems and technologies

• Experience in technical support or operations
• Familiarity with websites, digital products or HTML
• Experience with ticketing or CRM systems

• This role would suit a recent graduate with some experience of office life, or someone with a level headed approach and a few years experience post education in an office role with an interest in web services.
• Impeccable communication skills are essential, you'll need to deal with customers on the phone and on teams, often with a maturity and sensitivity
• Curious, reliable, methodical, collaborative and able to work independently.

• Work on a product that improves lives and contributes to positive social change
• A culture built on purpose, collaboration, and compassion
• Real ownership - your work will directly shape the experience of thousands of users
• Competitive salary, flexible working, and opportunities for personal and professional growth